Jonathan is the General Manager for Southern Cross Dental and Group Director for Operations. His responsibilities include overseeing all strategic operational activities, goals and workflows.
Jonathan is responsible for all operational and customer service staff; creating unique, customised systems, policies and processes to improve internal workflows; customer service metrics; negotiations with vendors; and customer experiences for the Southern Cross Dental customer base.
Prior to joining Southern Cross Dental in 2014, Jonathan gained extensive experience across the UK and Australian markets across the wholesale, FMCG and healthcare segments. Most recently, he held the senior position of General Manager at Pelican Rouge.